Service support plans

Imagine knowing that an engineer will respond to your power problems within a guaranteed time frame or that your UPS systems have been routinely serviced to identify and prevent potential problems before they occur.

This peace of mind is possible with our three straightforward UPS Service Support Plans:

Use the table below to decide which plan is right for your organisation:


One annual preventative maintenance visit


  • Visual inspection
  • Environmental inspection
  • Mechanical & electrical inspection
  • Functional verification
  • Comprehensive site report
  • Visits are carried out within working hours

Upgrades are available for additional visits or after hours visits

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On-site service from a Certified Field Service Engineer


  • System status & alarm checks
  • Troubleshoot reported issue & diagnose problem
  • System repairs, as required
  • Firmware update, if required
  • Complete functional test
  • Comprehensive report
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24/7/365 on-call technical support

  • Address system issues in a timely & efficient manner
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Fast call-out response times

  • On-site service from a Certified Field Service Engineer in the event of a problem


Next business day 8 hours 4 hours
Priority access to spare parts & supply chain







Spare parts in the event of a fault

(Excluding consumables such as fans, caps & batteries)

Re-sale cost 10% discount on re-sale cost All included
Labour & travel for ad hoc repairs & call outs Standard rates All included All included

What if our UPS system is still under warranty?

Although your UPS unit may still be covered by the manufacturer’s warranty, most businesses benefit from having a Service Support Plan in place. This is because the manufacturer’s warranty will not guarantee engineer response times or cover preventative maintenance.

Choosing the right plan for your business

To discuss which of the above Service Support Plans would be the best fit for your business, simply Contact Us. Don’t worry, we don’t go for the hard sell – it just helps to find out more about your business and your power backup needs so that you get the best advice.