Emergency call-outs & ad hoc repairs

Has your UPS system gone down, perhaps during a mains power failure?

Do you need an engineer to identify and fix the problem but you don’t have a Service Support Plan in place?

Perhaps you’ve just discovered that your UPS manufacturer’s warranty doesn’t guarantee an engineer response or you’re going to have to wait several days for an engineer?

Continu can help.

“The after care service from Andrew and Gareth the on site technician was excellent and I couldn’t have asked for more help and assistance when they were contacted last Sunday with a major fault. I will definitely be using you in the future.” Irish News and Media

Emergency call-out and ad hoc repairs when you need them

If you’re having problems with your UPS and need to arrange an emergency call-out, simply Contact Us. We’ll respond and get on-site as quickly as possible.

Our UPS engineers are fully trained to quickly diagnose problems and get your business back up and running as efficiently as possible.

Ad hoc repairs

As well as being able to provide you with an emergency call-out service, our qualified UPS engineers can carry out ad hoc repairs.

One of our engineers will fully inspect, analyse (with the OEM software essential for diagnosis) and identify the causes of faults or failures with your existing UPS. We use authorised diagnostic equipment to pinpoint the exact cause of the problem and will even produce date and time stamped event logs for your records.

When the repair is complete, the UPS will be back online and supporting your critical equipment. Before leaving the site, our engineer will carry out a full function test to ensure the UPS is doing its job. Our engineer will also make recommendations to ensure that you have a hassle-free UPS experience moving forwards.

As the only Northern Ireland Sales and Service partner to APC/MGE by Schneider Electric, we have many of the spare parts and batteries in stock, which means that we can get your UPS back up and running as quickly as possible. Better still, if you have a Service Support Plan in place, we provide you with genuine manufacturer’s parts at discounted prices.

Our qualified UPS engineers will carry out and provide the following:

  • Battery test
  • Environmental checks
  • Follow correct health and safety measures
  • Assessment/method statement
  • Electronic inspection of UPS (using OEM software/authorised diagnostic equipment)
  • UPS functional testing
  • UPS and battery function reports
  • Recommendations for improvements of current systems
  • Customer training (if appropriate)

If you have a UPS requiring repair simply Contact Us.

Our Service Support Plans provide a cost effective way to cover preventative maintenance, emergency call-outs and ad hoc repairs.

Replacement and loan units

If it turns out that it wouldn’t be cost effective to repair a faulty part, our engineers can usually supply and fit a replacement unit or loan unit to keep you up and running.

In the first instance, our engineers will always check whether your UPS can be repaired. They carry the required diagnostic software and have immediate access to a wide range of spare parts. To find out about replacement and loan units simply Contact Us.